Terms and Conditions
§ 1 Scope
These General Terms and Conditions (GTC) apply to all contracts between RealPilot SL (hereinafter 'Provider') and the customer (hereinafter 'Customer') for the use of the RealPilot Software-as-a-Service solution. Deviating terms of the customer are not recognised unless the provider expressly agrees to their validity in writing.
§ 2 Subject Matter
The provider makes the cloud-based RealPilot platform available to the customer. RealPilot covers broker cooperation via the Community Hub, automated qualification and communication of property enquiries, a documented Client protection and viewing lifecycle between cooperating brokers (see § 7a), and optional AI workflows. The exact scope of services depends on the selected plan: Solo, Team, Office or Enterprise for the platform; Starter, Growth or Pro for the optional AI workflows.
§ 3 Services and Availability
The provider delivers the agreed services with a target availability of 99% per year on average. Maintenance work is carried out outside peak usage hours where possible. The provider reserves the right to reasonably further develop and adapt the scope of services.
§ 4 Prices and Payment
All prices are subject to applicable VAT. Billing occurs monthly or annually in advance, depending on the chosen payment model. A 20% discount applies for annual payment. Invoices are due within 14 days of the invoice date. In the event of payment default, the provider reserves the right to suspend access to the platform.
§ 5 Term and Termination
Monthly subscriptions can be cancelled with 30 days' notice to the end of the month. Annual subscriptions run for 12 months and renew automatically for a further 12 months unless cancelled in writing 60 days before expiry. Cancellation must be submitted by email to hello@realpilot.io. The right to extraordinary termination for good cause remains unaffected.
§ 6 Data Protection and Processing
The provider processes personal data in accordance with its Privacy Policy. To the extent that the customer processes personal data of their end customers via the platform, the Data Processing Agreement (DPA) under Art. 28 GDPR applies and is part of this contract. The customer is responsible as controller for the legal basis of processing these end-customer data; the provider acts as processor.
§ 7 AI Workflows (optional)
The AI workflows of the platform (e.g. "First Reply", "Follow-up", "Auto-Matching") are optional features. They generate suggestions and replies based on large language models; the final decision and publication is always with the customer ("Approve-before-Send"). The provider assumes no liability for the substantive correctness, completeness or consequences of automatically generated content. When AI workflows are activated, personal data may additionally be transmitted to specialised sub-processors (LLM providers); the current list is available at /legal/sub-prozessoren. As of 13 May 2026, AI workflows are technically disabled. Before activation the customer will be informed by email of the additional processors and the extension of this contract.
§ 7a Client protection and commission claim between cooperating brokers
(1) Client registration. When a broker submits a match request on another broker's client profile via the platform, the property owner (offering side) verifies whether an identical end customer already exists in their own portfolio. By confirming the request ("Client registration verified") they declare that no dual representation exists. If they reject, the cooperation closes automatically. (2) No Client protection before viewing. The client registration alone does not establish a commission claim. It serves exclusively for the dual-representation check. (3) Viewing as triggering event. If, based on the cooperation, a viewing of the property takes place with the end customer, both brokers confirm this independently on the platform ("Confirm viewing"). With both-sided confirmation, Client protection becomes active. (4) Effect of active Client protection. Upon activation of Client protection, the commission split agreed under para. 5 becomes binding between the two participating brokers. If either of the two brokers receives a broker commission within 12 months from the activation date for the sale or rental of the property in question to the end customer registered through this cooperation, the commission is to be split between the two brokers according to the share documented on the platform. (5) Commission split. The split set when accepting the cooperation (e.g. 50/50, 60/40) forms part of the contract between the two brokers. RealPilot SL is not a party to this commission agreement; the provider only documents it. (6) Dispute. If only one side has confirmed the viewing and the other does not respond within 14 days, the confirming broker may initiate a clarification through the platform mailbox support@realpilot.io. RealPilot provides the documented audit trail (confirmation timestamps, chat history, cooperation status) as evidence. The final legal resolution lies with the participating brokers or their professional/arbitration body. (7) Evidence. RealPilot stores all Client protection-relevant events as an immutable audit log for at least 10 years (commercial-law evidence requirement). Both brokers may request this audit as a PDF export at any time. (8) Withdrawal before activation. A unilateral withdrawal by either broker before activation of Client protection (i.e. before both-sided viewing confirmation) is permissible and does not establish any commission claim.
§ 8 Liability
The provider is liable without limitation for damages arising from intent and gross negligence and for damages resulting from injury to life, body or health. For slight negligence the provider is only liable in case of breach of material contractual obligations (cardinal duties), and in this case limited to typical foreseeable damage. Any further liability is excluded, in particular for consequential damages, indirect damages or loss of profit. Liability under product liability law and in case of assumption of a guarantee remains unaffected. Clarification: The provider is not a party to the commission agreements concluded between cooperating brokers (§ 7a para. 5). Commission disputes between brokers expressly do not fall within the provider's liability; the provider merely makes the audit trail available as evidence (§ 7a para. 7).
§ 9 Final Provisions
Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a business, the exclusive place of jurisdiction is the provider's registered office (Palma de Mallorca). Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. Changes to these GTC are communicated to the customer at least 30 days before entry into force by email; if the customer does not object within this period, the changes are deemed accepted.