Terms and Conditions
ℹ️ These Terms and Conditions are currently under legal review. Content will be finalised shortly.
§ 1 Scope
These General Terms and Conditions (GTC) apply to all contracts between RealPilot SL (hereinafter 'Provider') and the customer (hereinafter 'Customer') for the use of the RealPilot Software-as-a-Service solution. Deviating terms of the customer are not recognised unless the provider expressly agrees to their validity in writing.
§ 2 Subject Matter
The provider makes the cloud-based automation solution RealPilot available to the customer. RealPilot automates the qualification, assignment and communication of property enquiries. The exact scope of services depends on the selected plan (Starter, Growth or Pro).
§ 3 Services and Availability
The provider delivers the agreed services with a target availability of 99% per year on average. Maintenance work is carried out outside peak usage hours where possible. The provider reserves the right to reasonably further develop and adapt the scope of services.
§ 4 Prices and Payment
All prices are subject to applicable VAT. Billing occurs monthly or annually in advance, depending on the chosen payment model. A 20% discount applies for annual payment. Invoices are due within 14 days of the invoice date. In the event of payment default, the provider reserves the right to suspend access to the platform.
§ 5 Term and Termination
Monthly subscriptions can be cancelled with 30 days' notice to the end of the month. Annual subscriptions run for 12 months and renew automatically for a further 12 months unless cancelled in writing 60 days before expiry. Cancellation must be submitted by email to hello@realpilot.io. The right to extraordinary termination for good cause remains unaffected.