Note for brokers: This page is meant to be passed to your end customers (buyers / sellers / tenants). It does NOT replace your own privacy policy as the controller — it only explains to your customers what it means when you use RealPilot as a technical platform.
What does RealPilot mean for you as a customer?
Your broker uses RealPilot as a technical platform for management and cooperation. Here's what it means for your data, in plain language.
1. Who is RealPilot?
RealPilot is a Spanish software company (RealPilot SL, Andratx/Mallorca). We build the platform your broker uses — a kind of digital filing cabinet and cooperation system. We are not your contractual partner and not a broker. Your contractual partner is and remains your broker.
2. What data your broker stores about you
Your broker typically stores this data about you:
- Internal display name (e.g. 'Family M.' — can be anonymised)
- Optional first and last name, email, phone (only your broker sees plain text)
- Search profile: what you're looking for (region, budget, size, wishes)
- Your broker's notes from advisory sessions
This data belongs to you. Your broker is the legal data controller (GDPR controller). RealPilot is only their data processor — we process the data on their behalf and according to their instructions.
3. Where is the data stored?
The database is located in a Frankfurt data centre (Germany, EU). Sensitive content does not leave the EU. Email delivery and CDN serving run via specialised providers with GDPR-compliant data-processing agreements — the list is on our sub-processors page.
4. What happens when your broker cooperates?
When your broker looks for a matching property at a colleague, the colleague does NOT see your name or contact details. They only see: your anonymised search profile (region, budget, size). Only when both brokers agree to a cooperation AND the dual-representation check is done are the plain-text contacts exchanged directly between the two brokers — you'll typically be informed by your broker that someone has a property for you.
5. Your rights
Under GDPR you have rights vis-à-vis your broker — they are the controller and first point of contact:
- Access (Art. 15) — what data has been stored about you?
- Rectification (Art. 16) — correct inaccurate data
- Erasure (Art. 17) — the 'right to be forgotten'
- Objection (Art. 21) — to the processing
Address these matters directly to your broker. If your broker doesn't respond or you have a complaint, you can also turn to the responsible supervisory authority (in Germany: your state data-protection authority).